Our return policy applies to all the items in our online catalog that have not been personalized or made-to-order for you.
When you return your items you have three options:
Please note that we will not refund the return shipping charges and the taxes on return of goods only if the items are incorrect or damaged.
In case of reimbursement, we will refund your credit card within 7 days of receiving the items. We’ll notify you of your reimbursement via e-mail once we’ve received and processed the return. If you ask to exchange your item with another piece, we will let you know the availability. The store credit is immediately effective once the return has been processed.
To apply for your favorite option, please follow one of these procedures listed below.
You are not happy with the items you have purchased
Please Contact Us within 5 calendar days of receiving the ceramics, mention your Name, Order Number, the Product Code of the incorrect items and clearly describe the problem with your items. We will give you clear and simple instructions.
The items you have received are damaged
The items you have received are incorrect
Please Contact us within 5 calendar days of receiving the items with your Name, Order Number, the Product Code of the incorrect items and clearly describe the problem with your items. We will give you clear and simple instructions. You may be asked to send us some pictures of the incorrect items.
Please note that no returns will be accepted if not previously agreed upon with us.
On-The-GO Inflatables does not accept the following returns: any incorrect item that has obvious signs of use, any incorrect item not returned in the condition it was received, personalized items, bespoke goods, items purchased from sellers other www.onthegoinflatables.com.
If after reading this information, you feel that the amount of your refund was incorrect, please Contact Us
After we receive your return and confirm that all of the requirements have been met, you will receive a confirmation e-mail. As soon as your return has been accepted we will instruct our Bank to issue the corresponding refund to the Credit/ Debit Card you used to place your order.
Please consider that processing times may take up to 10 days. Once your refund has been issued, the time for the amount to show on your Card Statement will vary depending on your Card Company’s policies.
If your payment has been done via PayPal, we will issue the corresponding refund on your PayPal account.
The refunded amount will be visible within 24 hours. The actual reimbursement to the Card associated with your PayPal account depends on the Company that issued the card.